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ITIL - ITIL Foundation 2017 - Braindumps Information

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Exam Name : ITIL Foundation 2017
Questions and Answers : 397 Q & A
Updated On : June 20, 2018
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ITIL Questions and Answers

ITIL ITIL Foundation 2017

Article by Killexams Exin Certification Experts


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Exin ITIL Foundation 2017

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greater than meets the I: How ITIL makes a difference in groups | killexams.com real questions with brain dumps

1. on your provider management experience, how a good deal of a foundation does ITIL supply?

some of the advantages of ITIL as a basis is that it has created a standard language throughout organizations, via organising each primary terminology and the strategies they outline. It additionally provides tips corporations can use to assess themselves against (do you meet/exceed the premier practices being described) or from which they could create growth classes.

Phyllis Drucker photoThe foundation can additionally extend beyond the ITIL framework itself. In a recent protection Operations project, I compared the counsel protection management approaches against frameworks designed specially for security Operations, discovering that the basis supplied by using ITIL was satisfactory to be mindful, consider and work with people in an adjacent business, drawing on talents received via ITIL.

by means of offering a base from which IT experts can function, it offers us methods to speak with one one more and enables consultants like myself to go into a consumer corporation and communicate about most effective observe devoid of spending lots of time constructing a word list or figuring out of what provider management entails.

2. How has ITIL made a difference in your firm, or businesses you've got labored with?

ITIL made an enormous change in my last role as an instantaneous contributor. i used to be the ITIL champion for the largest automobile dealership neighborhood within the US. in spite of the fact that we have been the largest, organizationally we had been quite young. Adopting the ITIL v2 framework made a huge difference in our system and service availability in a brief duration of time, at the beginning by using cutting back the incidence of repetitive considerations and additionally by using slicing down the influences of imposing adjustments to the environment. Our initial efforts all started all over Y2K remediation and by 2004 we had reached the boundaries of what the framework offered at the time and commenced cobbling collectively some building and quality assurance approaches to create a strong operations framework, which turned into just about what we now see in ITIL v3 and 2011. All new or significantly modified capabilities were offered by the use of our PMO and assessed strategically, then completely designed and vetted earlier than they had been developed, then becoming a member of the transition/operations pieces of the framework.

Our first yr after adopting ITIL the discount rates had been calculated with the aid of Alan Nance, working with our CIO, and totaled about $465K. mark downs in downtime persisted to be tremendous and the use/maturation of the framework enabled us to start centralizing box assist, adding another $2M in reductions to the full.

three. How crucial is ITIL today and the way do you believe it enhances different frameworks?

I agree with the framework remains relevant these days and that it enhances other frameworks. The problem I see although, is that practitioners in lots of businesses don’t be mindful the complete lifecycle and that adoption frequently ends at carrier Operation and service Transition with a little CSI. Many businesses on no account in reality undertake the business-dealing with features of the framework and then movement onto the newest/optimal framework to remedy the considerations ITIL in no way helped them with. The issue is not the framework, it’s studying the entire lifecycle and performing the organizational exchange administration crucial to prevail.

I suppose an outreach program is required to help americans see that there's greater than a foundational degree of understanding mandatory and that if you happen to cease practising after one or two intermediate lessons, you’re now not truly getting knowledgeable in the whole framework. subsequently, when adopting most effective to that stage, you’ll see some incremental advantages in gadget and service availability, but will not ever see the level of business alignment and strategic engagement that come from understanding and adopting the entire framework.

more to the point, using automation greater quite simply to carry ITIL procedures extra efficiently starts to permit businesses to have the humans work more strategically. This creates the time we should in reality step returned and start attractive the company, taking them along for the trip, in place of pretending they don’t exist and doing ITIL for ITIL’s sake, which is loads of what I see in companies these days.

See our more than meets the I page for more counsel.

examine Phyllis Drucker's previous AXELOS blog publish, ITIL® Misconceptions: “ITIL doesn’t require any formal practising, it is simply ordinary experience or a tool so as to fix all of it”.

more posts in our greater than meets the I series

more than meets the I: How ITIL makes a difference in Mergers and Acquisitions pastime


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For IT specialists looking to enrich their project management competencies the e-discovering provider presents ITIL basis training that many students agree has aid them acquire a stage of success in mission administration that was not possible before. The course prepares beginners through flashcard practices, match the terminology follow and follow exams in accordance with often requested questions within the ITIL basis checks and a lot of other methods. These methods mixed with the advice of a 24/7 online entry to a E-Tutor ensures that the rookies are in a position to clear with a hundred% passing grades, which ProjectMGTCoach also ensures.

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No result discovered, try new keyword!weblog posted by: Phyllis Drucker – Senior advisor, Linium LLC, 21 November 2017. 1. in your service management adventure, how an awful lot of a foundation does ITIL give? one of the advantages of ITIL as a foundation is that it has created a typical language ...

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ITIL Certification Brain Dumps Source : ITIL Foundation 2017

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ITIL

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ITIL®, DevOps and the search for silver bullets | killexams.com real questions with brain dumps

No outcomes discovered, try new keyword!blog posted through: Barclay Rae - ITSM consultant, 01 December 2017. a different day, a different IT framework – or that’s the way it could seem to IT provider management (ITSM) practitioners in 2017. DevOps, digital transformation, BRM, SIAM etc; all of them ...

It changed into in no way about ITIL | killexams.com real questions with brain dumps

I’ve been what’s going on within the ITSM trade for ages when it comes to new perspectives that have been delivered to the entrance within the hopes that they will adapt ‘superior’ to the manner ‘up to date’ it really works, as a result of someway ITIL has ‘failed’ or is ‘failing’. There’s IT4IT, VerISM, Agile and DevOps and on, and on. it is inevitable, then, that out of the wood work americans come out to exclaim that “ITIL is eventually lifeless” or “ITIL can't adapt to contemporary IT”. This observed with the glee and gusto of a ravenous Klingon boarding birthday party that has now not had bloodwine in months.

So, I’ve been pondering this and that i desired to share my take.

It turned into in no way about ITIL. It was at all times about you.

Let’s be clear. ITIL isn't superb, similar to IT4IT isn't perfect. Or DevOps, or Agile. you will not hear me say that ITIL is the smartest thing for the reason that sliced bread. To me ITIL has always been ‘documented regular experience’. A bunch of very sensible individuals that sat down and developed a collection of documentation in response to what they thought, was a good suggestion. It became well-known. It became expertise agnostic. It turned into utopic. It became, in my view, in no way meant to be taken literally.

right here’s why I say that it was about you:

Nothing in it is linear…

…however ITIL taught you that it become. according to ITIL, you do your approach, then go do design, then transition after which operations. You and i comprehend that this rosy image essentially on no account happens. both you inherit capabilities which have all the time been there, or now with new cloud services you have to do very little in approach and design. So, you idea “nobody has time for method or design” and went straight to operations. Which ended in…

You still necessary to examine strategy and design

throughout my profession, I’ve seldom considered a corporation score high in a maturity assessment when it involves method, design and even some transition actions. It’s both now not finished, or done in an operational focus. organizations never took a step again to examine these elements and the way they may well be labored and superior to be certain operations grew to become more suitable every day. there is a variety of cost in taking a look at advancements in strategy, design and transition stages, however you certainly not did it as a result of…

At its core, ITIL is ready growth

It always turned into, but you under no circumstances thought about it this fashion! it is a shame that this wasn’t the very first element they taught you in Foundations. It’s all about stepping again, discovering improvements during the life cycle and making use of them. inserting a provider in operations, having a service Desk and writing a bunch of method documentation is not what ITIL’s about. speakme about techniques…

ITIL speaks about methods. I look at capabilities

after I examine ITIL, I don't see approaches per se. I see tips on the development of capabilities. believe about it. if you go to business A, or company B, or company C they're going to likely all have something this is known as ‘incident administration’. but then why do you combat with it? it'll be the equal all over the place, correct? Even at ‘cloudy’ agencies like Netflix or Google. That it as a result of some corporations are superior at setting up capabilities than other. and that is as a result of they do suppose about day by day improvements. They do suppose about making tweaks in the design of a provider, or in the method they seize information and knowledge. Some corporations can’t get their heads out of operations, and yours doubtless never did. a different option to look at it: the method of making a hamburger is smartly understood (procure meat, place in heat, prepare dinner to need doneness, serve) however the capability of cooking a pretty good burger varies from place to vicinity and from individuals to americans. here is because there are lots of different elements in play (e.g., years of event (a.ok.a continual growth!), parts, approach (quickly meals v. connoisseur).

this is no longer intended to be a love letter to ITIL. i'll all the time tell you that you just deserve to examine different frameworks and requisites and disciplines to at all times become stronger at serving your customer’s wants and offering improvements. There are very exciting viewpoints in different frameworks that complement and leap between each other. however saying that ITIL can not ‘scale’ and doesn't ‘healthy’ in nowadays’s IT panorama is, in my opinion, not appropriate. It can be made to, however’s as much as you to unlock its advantage.

How? a few issues:

strengthen capabilities, not tactics

Going returned to the factor I made above, use ITIL’s CSI method to increase capabilities. any one can ‘do’ incident management. but examine improvements that permit you construct up your groups capability to carry and become stronger every day

increase, improve, improve

That should be your corporation’s mantra. See anything you don’t like these days? increase it. trade it.

Make your improvements information pushed

Don’t alternate things ‘as a result of’. Your firm is certainly shooting lots of records involving incidents, complications, adjustments, configuration gadgets. Use it to make development decisions

Get out there. Collaborate!

You really need to get out of your silo. critically

undertake and adapt

here's whatever that many americans within the business repeat tirelessly, however continues to be relevant. study ITIL with a crucial eye. If it ‘won’t work’ in your company, ask your self why. five instances why. Then feel about the way you could make it work

And truly look outside of ITIL!

sure, make sure you do that. ITIL does not have the entire solutions. You can be impressed with the aid of different perspectives which are different than what ITIL is telling you

asserting that ‘ITIL is useless’ as a result of ‘it can not adapt to modern IT’ is, to me, deceptive and myopic. It isn't ITIL’s job to bring advancements to you. You need to work them diligently, every day. ITIL is however an additional device in your shed. Use it accurately, then put it again on the shelf until you want it once again. Let’s not be hasty on ‘killing’ whatever that may still carry cost.

this text is published as a part of the IDG Contributor community. need to be a part of?


the way it Infrastructure buildings an organization's know-how | killexams.com real questions with brain dumps

25275

by CIOReview | Thursday, November 23, 2017

IT infrastructure: in keeping with the ITIL v3, IT infrastructure contains hardware, utility, networks, and amenities. These entities are utilized to advance, look at various, deliver, video display, handle or assist IT features as follows:

A Server refers to a pc with the hardware and software means to permit diverse clients to entry and use its substances. A file server provides clients with a primary store of info. A directory server operates as a imperative database of user accounts. web servers bring info to clients via a web browser using HTTP. different styles of servers are database servers, print servers, and application servers. even though a firm has moved a large a part of its infrastructure to the cloud, it is likely there could be some servers on-premise.

an information centre is the imperative part of a firm’s network that usually contains all the company's servers and most of its IT infrastructure. an information centre need not be owned by the company the usage of it, or be found on its premises. via Colocation companies host their infrastructure within the cloud and get rid of statistics facilities to cut back fees. 

Networking device connects servers and consumer contraptions (computers and cellular contraptions) to every different and the outdoor world by means of the web. On a LAN, connectivity between network contraptions is delivered by means of a change with ports connecting to different gadgets. Routers route packets between networks. The leading forms of network cabling are Ethernet twisted pair cabling or fiber optics. at the moment, most cell contraptions connect with a community wirelessly via an entry factor, which is linked to a change/router by the use of a cabled connection.

Telecommunications machine is the hardware used to transmit voice and records to and from a firm. This gadget covers PBX (private department trade) equipment for name centers, leased/phone traces, IP telephony, telephones, and cellphones.

facilities are constructions that condo a company’s IT infrastructure. records facilities additionally need electrical energy to power the servers, networking, and storage equipment, and to prevent overheating of equipment. usually diesel generators are used as backup vigour sources. There can also be uninterruptable energy resources.



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Exin ITIL Exam (ITIL Foundation 2017) Detailed Information

Certifications
EXIN GREEN IT
If you want to be greener and smarter but just as effective in the way you do business, the Green IT certificate offers the solution. EXIN offers two types of Green IT certificates.
EXIN BCS Business Analysis
EXIN certification scheme addresses different elements of Business Analysis, such as Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
CCC Big Data
The EXIN CCC certification program provides a solid base of knowledge by covering the origin and characteristics of Big Data, the tools and technologies such as Hadoop and MongoDB and the main players involved.
CCC Cloud Computing
The CCC Cloud Computing certification program is vendor-neutral and role-based: it addresses many aspects of Cloud Computing, encompassing all ICT roles which are critical for successful cloud adoption and readiness.
The Foundation Series
This certification program is available in Dutch only.
EXIN DevOps
The EXIN DevOps Master certification is unique in the world as it comprises an advanced exam and a training that includes practical assignments to prove the competences of candidate DevOps Masters.
EXIN Business Information Management with reference to BiSL
The exam tests your theoretical knowledge of the BiSL framework. With the certificate you show that you are able to bridge the gap between business and IT. Thousands of professionals have already gained their certificate from EXIN.
EXIN Privacy and Data Protection
Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of laws and regulations relating to data privacy and how this knowledge can be used to be compliant.
Lean IT
Achieving more with less, that is Lean IT. Adopting a new way of thinking and doing enables companies to respond to changing customer desires with high variety, high quality, and fast throughput times. This is managed with less human effort, less space, less capital, and less time.
EXIN Ethical Hacking
Ethical Hacking is in current times of increasing cybercrime a necessity when becoming cyber-resilient: a well-known method of duplicating the intent and actions of malicious hackers in order to locate, evaluate and resolve hardware and software vulnerabilities.
EXIN Certification in OpenStack Software
OpenStack is the Open Source operating system for building and managing cloud computing platforms for public and private clouds.
This program is the first vendor-neutral certification program for OpenStack to be offered by an independent examination institute. It focusses on how to apply and use OpenStack Software when managing company data in a Cloud.
EXIN Secure Programming
Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of their attention appears to be focused on reactive measures instead of on preventive measures. In-built security of applications is worth the investment. The certification of developers and software programmers is key in developing secure software.
EXIN Application Management with reference to ASL
There is considerable interest in application management. This EXIN exam tests your theoretical knowledge of the context, processes and use of application management. Included within this are references to the ASL framework. This EXIN certificate is indispensable for anyone who needs to deal with application management in his/her role.
TMap SUITE/NEXT®
New software releases are being issued in increasingly rapid succession, making testing ever more important. The structured test management approach of TMap NEXT® ensures a shorter time-to-market, which means that qualified testers are needed.
TPI NEXT®
Testing takes time and money but offers insufficient insight into the quality of the test process itself. Applying TPI NEXT® will provide not only insight into the quality but improvement as well, taking into account the business drivers of the organization.
EXIN ITSM based on ISO/IEC 20000
With an ITSM certificate, you can show that you are a professional in IT service management. Practically orientated, on various levels and aimed at job descriptions. Choice of 11 certificates.
ITIL®
Indispensable for any IT specialist wishing to get to the next level in IT Service Management. Put together your own pathway from the 11 ITIL® exams. Best practices, structured method, based on the lifecycle approach.
MOF
MOF serves to ensure that an IT department runs as efficiently as possible. Its strength lies in the fact that it incorporates best practices, clear principles and practical models. This certificate is based on MOF 4.0 by Microsoft.
EPI DATA Centre Management
With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission critical data centre is designed, maintained and operated with hi-availability and efficiency in mind.
EXIN Cloud
This program shows that you are familiar with the main concepts of Cloud Computing and that you know what is involved in terms of procurement, management and implementation. ‘Get into the Cloud, and stay in control.’
EXIN Agile Scrum
Applying the agile way of thinking means accepting change. Even to expect it. Because of the flexible way of working, the sprints, the daily meetings and continuous testing there is constantly room to adjust the product, or to change course half way a project. In the end the project will result in a high-quality product that is according to the clients’ wishes.
EXIN Information Security
EXIN Information Security is solely based on the NEN-ISO/IEC 27002. The EXIN qualification programme information security raises awareness of risks and instils a sense of responsibility.
EXIN ITAMOrg IT Asset Management
Trends like Cloud, Mobile, Social, Bring-Your-Own-Device, Consumerization of IT, Bring-Your-Own-Application and Big Data have created significant shifts in the way businesses operate. These shifts make IT Asset Management more important than ever: it helps organizations keep a firm grip on their businesses and most valuable assets.
EXIN Business Continuity Management
Business Continuity Management is an essential part of risk management within any organization. EXIN’s Business Continuity Management certification is policy-oriented without getting into operational ‘how to’ details.
RESILIA™
RESILIA™ is a framework of best practice designed to build cyber resilience skills across an organization. Based on the Cyber Resilience Best Practices guide it offers practical knowledge to enhance existing management strategies and help align cyber resilience with IT operations, security and incident management.
PRINCE2®
It is a widely used project management method that navigates you through all the essentials for running a successful project.
P3O® Certification - Portfolio, Programme and Project Offices
It provides advice on how to develop a governance structure that helps optimize an organization’s investment in change.
MoV® - Management of Value
It provides a systematic method to define what value means for organizations, and to communicate it clearly to maximize value across portfolios, programs, projects and operations.
M_o_R® - Management of Risk
It inspects risks from strategic and operational view and within programs and projects.
MoP® - Management of Portfolios
It advices on and shows examples of how to apply principles, practices, and techniques that help optimize an organization’s investment in change.
MSP® - Managing Successful Programmes
It offers principles and processes for the implementation and management of a program.
EXIN BCS Business Analysis
EXIN BCS Business Analysis
Organizations are constantly striving to become more efficient and effective. But how do you know what exactly is needed to reach that goal? And what changes then need to be implemented? Are any IT solutions required? That is where the Business Analyst comes in: to investigate the business situation, identify and evaluate the different options to improve business systems, to define requirements and ensure the effective use of information systems in meeting the needs of the business.
The value
The value of business analysis is in the realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities and modeling the organization. Through the effective use of business analysis, any organization can realize these benefits, ultimately improving the way they do business.
EXIN Certification
EXIN certification scheme addresses different elements of Business Analysis, like Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
BCS
The new certification scheme has been developed by BCS, The British Computer Society. They promote wider social and economic progress through the advancement of information technology science and practice. With the vision to be a world-class organization for IT, they bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public.
Business Analysis Certification Scheme
Exams by levelCode
Foundation
EXIN BCS Foundation Certificate in Business Analysis BAF
EXIN BCS Foundation Certificate in Business Change BCF
EXIN BCS Foundation Certificate in Commercial Awareness CAF
Learn more about EXIN IT Service Management based on ISO/IEC 20000
ITSM20 refresh: Now completely ready and live in English. Why this refresh? Easy to recognize for those who are familiar with ITIL®. Less focus on theory, more time for practical assignments. Minimal number of training days. Several side entry possibilities for quick access to the top of the program.
The EXIN ITSM based on ISO/IEC 20000 program is a unique lean approach to IT Service Management:
It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
The program allows for ITIL® side entries, both on foundation and expert level.
It contains EXIN’s approach to a practical and role based certification.
It offers many practical examples, case studies and assessments.
IT Service Management EXIN ITSM levels
Use the Fast Track calculator for more side-entry possibilities http://www.exin.com/tool
The philosophy
Rather than try to do everything that we “could do”, why not focus
on everything that we “must do” initially? This will save time and money.
ITIL®
ITIL®
ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certificates at EXIN.
ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.
Many organizations are heavily dependent on their IT. ITIL® provides the most detailed documentation for successfully setting up management processes within an IT organization.
Exams by levelCode
Foundation
ITIL ® Foundation Certificate in IT Service Management ITILF
Advanced
ITIL® Practitioner ITILP
Intermediate
ITIL® Continual Service Improvement Certificate ITILCSI
ITIL® Managing Across the Lifecycle Certificate ITILMLC
ITIL® Operational Support and Analysis Certificate ITILOSA
ITIL® Planning, Protection and Optimization Certificate ITILPPO
ITIL® Release, Control and Validation Certificate ITILRCV
ITIL® Service Design Certificate ITILSD
ITIL® Service Operation Certificate ITILSO
ITIL® Service Offerings and Agreements Certificate ITILSOA
ITIL® Service Strategy Certificate ITILSS
ITIL® Service Transition Certificate ITILST
Executive
ITIL® Master Qualification ITILMA
ITIL ® Foundation Certificate in IT Service Management
ITIL ® Foundation Certificate in IT Service Management
Summary
ITIL Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles. Their ITILskills enable them to perform and cooperate better.
ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:
EXIN Certified Integrator Agile Service Projects
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
Context
ITIL Foundation enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
Level
e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management
RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
ENABLE D.8. Contract Management
D.9. Personnel Development
MANAGE E.5. Process Improvement
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
Prerequisites
None.
Exam content
Candidates are tested on:
1. Service management as a practice (comprehension)
2. The ITIL service lifecycle (comprehension)
3. Generic concepts and definitions (awareness)
4. Key principles and models (comprehension)
5. Selected processes (awareness)
6. Selected functions (awareness)
7. Selected roles (awareness)
8. Technology and architecture (awareness)
9. Competence and training (awareness)
For an elaborate list of exam specifications, literature and more information, see the Syllabus, downloadable in the right section of this website.
Click here to download the glossary in the download section in the right column.
Exam Details
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book: no
Electronic devices permitted: no
Article by ArticleForge

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cosmos

please am trying to write mine by April can some pls send me the latest dumbs to donosmos2gmailm

prashant

Hi,

I am planning to give ">ITIL V3 exam this month Jan2014,can some one plz tell me is this dumps are still valid for the year 2014 also.?

Help me guys.

Regards,Prashant

Maria

I am planning to write the exam in India. Is this dump still valid?

Arun

Can anyone tell this dump valid now? i am trying to write this exam from India(Chennai)?

Alamah

100% valid question bank....well trusted. Thanks

Enigma

Real....set of exam questions...don't miss it!

chithra

Hi All, I am from India and my manager wanted me to complete ">ITIL external in a month. Could anybody help me on the documentsPDFs and also with trustworthy dumps to successfully clear my exam? I will never this help if offered which will help me to get promoted from trainee.

SgittySA

Passed on the 16th - got 95% just by studying this dump

proso102

what is the difference between EX0-101 and EX0-117

baset

Hican someone tell me what should study EX0-101 or EX0-117

Jen

Hi Is this Dumpsheet still valid? I have exam next month. If someone has PDF version please share it via my email xtreme_jenniferm. Thanks

Karthi J

Just Passed with 90%.3 new questions,,,, Thanks Ted & AmraKoth

Karthi J

Just Passed with 90%.3 new questions,,,, Thanks Ted

siva

Hi,

If someone has PDF version of dump, kindly mail me shiva_arjunayahoo.in.Unable to access through vcq. Thanks in advance

vijay

how to install this file. i downloaded but unable to proceed to install

pravin

Thanks a lot 65 % valid questions till Jul 08 , 2013.

fisfat

Just passed my ">ITIL Foundation today with 98% score. These materials are awesome, and they complemented my earlier reading and preparation:

EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q (has 131 questions + explanation)EXIN.Testinexam.EX0-117.v2013-05-11.by.yoh.215q (has 215 questions)

Thanks Guys

karthik

70% questions are valid from this dumps. cleared itil on july 2nd

shankar

superb set.very much valid .u guys rock!!

Spanen

Earlier i failed with dump i got in google, later i have made another attempt by getting the dump from .itildumps.websm

so i would better suggest try from this website

Martin from Netherlands

Passed 21-05-2013 78% 10 new questions. Dumps used:

EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vceEXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vce exam2 last 15 questions.

Thanks

Raghu

Its Raghu here from UAE..Cleared ">ITIL V3 Certification with 82% today..a suggestion for u all..get a good grip on subject..all d dumps from examcollection is more dan enuf just to clear an exam..its better to gain a subject whose target is 95+ %%.. m mAll D Best for U Guyss.. !!!!

Regards,Raghu

ahmed

hi Passed with 75 %. in Egypt Dump still valid.7new question

Mike Jones American

Passed with 92%. Watched CBT and took Amrakoth until I scored 97%. I flagged all the new q's, there were 14. 7 were very easy to answer, 3 I likely got right and 4 I had no idea. I downloaded the CBT from kickasstorrents dot com.I finished the exam in less then 15 min and spent 10 min reviewing anything I flagged.

jacob

still calid in New Zealand. Passed with excellent score on 18th April. Thanks.

Fikile Sithole

Passed today 77%

tronics

passed today 15 April 2013. test through VUEScored: 95%time used: 15minnew questions: 3read your materials well and know your stuff

dump used

******if u can sleep with this dumps******EXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vceEXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vceEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vce******if u can sleep with this dumps******

NOTE***EXIN.ActualTests.EX0-101.v2012-09-06.by.getitcert.369q.vce *** i found very few anwsers here incorrect.but this dumps gave me the extra point and is very much valid believe me***

good luck guys

for those taking ">ITIL to the next level lets form a reading group to make things easier for us. thanks tintedfun(at)yahoom

Jay

Guys, Can someone tell me how long does ">ITIL takes to mail me the certificate?

Jay

Passed with 80%. I went through Amrakoth 3 times and watched CBT nuggets twice to make sure I understand the concepts well.Studying for the exam is boring YAWN, I am glad I passed. :-)

Sam

Today I passed ">ITIL V3 [BCS-BH0-012] in prometric with 77.5%. Answered 31 correct out of 40. 65% is pass percentage. Amarkoth dumps are more than enough to clear the exam. Nine questions seems to new but U can clear.

Dumps need to red:

Amarkoth, Ted

Thnak u Amar u will will have good carrer as u r helping all of us. If you have any firewall dumps let me know need to take few.

Amit

Today passed exam with 90 % in India

Thanks to Ted, Amrakoth and CoteDivoire

If you are planning to give the exam from prometric then Exam code - EX0-117 and from Pearson VUE - ">ITIL-F

Friends refer only below 3 Dumps, out of 40, 36 Questions came from below dumps

1) EXIN.ActualTests.EX0-117.v2013-03-12.by.CoteDivoire.142q.vce2) EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vce3) EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vce

Best of Luck

Amra Koth

Anonymous from UAE: That's what I said. Use the dump only for practice! You've to study the material. Dumps are in order to test your knowledge and save you from spend another bunch of dollars to re-take the exam.

--

7oda karama from Egypt:

Check this out. Maybe it will help you:

Shihn

Passed today with 75%. About 10 of the total 40 questions were new to me.

Ahmad

Good . Scored 3540 . about 8 new questions but all went good

Musqueteer

Passed today with 75%. About 15 of the total 40 questions were new to me.I have done this test exam about 16 times, each with 40 random questions so it might be that I simply never encountered these new questions, but I doubt it..

Raj

Passed today with 88%. Dumps are valid. Approx 30 questions from this dump. The rest questions are easy if you have basic understanding and read the books.

Purushottam

Passed today with 88 %Dumps are Valid

Anonymous from UAE

GUys .just passed today .the DUMPs are not Sufficient .Wait for better once .

I was lucky .WAIT FOR BETTER DUMPS ..

7oda karama

Dear Guys,

Kindly be informed that I want to know what are the diffrences between EX0-117 and EX0-101 ExamsNote that exact name of EX0-117 is ">ITIL syllabus 2011Best Regards,

Daniel

I did the test today on 1103 and passed with 88%. I recommend that you study to conduct this examination.

Daniel

hello,I studied this dump and EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155q.vce.Only 27 of the 40 questions were part of the dumps.But I did many test questions were based on responses from dump, and the answers were the questions of proof.In short, the questions were reversed.

I passed with 88%. I recommend that you study to conduct this examination.

Narcil

ssed today with 90%, 25 questions this dump!. Questions about financial managmentThanks!

Luis C

Just passed today with a 85% score, form this dump just 20 questions in the exam.

sepstica

">ITIL Study Material

Booms

Hi guys, I have just finished my exam in Poland. Only 20 questions out of 40 were the same as in this dump. I passed the exam with 90% score as the new questions were not very difficult when you have some basic ">ITIL knowledge (my preparation was mainly based on this dump and some internal learings).

Aamir

Cleared the exam with 88%, around 75% is from the dumps and rest all new, i would sugggest to have basic knowledge of ">ITIL V3, which will help to pass

run264fun

Took exam w Loyalist..online from home. Passed w 78%. Had about 10 questions not from this dump. I suggest taking several practice exams from these dumps as well as free ones that you can find online. Good luck.

Yuvaraj

hi Passed with 80 %. in India. Dump still valid.

anonymous

Passed today with 87x..dumps still valid

Thai

Passed exam today with these two below, this is valid for ">ITIL exam in Bangkok.

EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q.vceEXIN passguide EX0-117 v2012-11-21 by Ted 155q.vce

Mohammed

I just cleared my ">ITIL exam yesterday with 90 % in KSAThank You

Anonymous

Study ">ITIL study material and understand concepts. Then use dumps.

If you re clear with concept, its easy to pass.

almost 15-20 new questions.

ben

I passed the exam with 95% from taiwan. Almost 10~15 new question.

Max

Got a low pass 1hr ago in Taiwan, there were about 15 Q from this dump.If you do not have ">ITIL basic concept, I suggest waiting for next exactly dump.

Michal

Passed 1 hour ago with score 97%. You need basic knowledge about ">ITIL(read at least one book about ">ITIL Foundation) and you can pass it without problem. I had 16 new questions, not from these dumps.

Ahmed

Passed yesterday, most of the questions from this file

Kishore

Passed with a score of 78% from Bangalore.Around 25 question from this dumps.

Pieter

I passed with 95% on 09-02 in the Netherlands using this dump. Warning: only 2040 questions where in this dump. But they where very similar so I could guess them.

desertspotter

Passed 22 Feb with 88%. about 15-20 Qs from this dump, the others are totally diferent but not complicated if you study.

gg

just know the sylabus of itil fundation and you will pass without a problemfew question from this dump

BG

Still Valid but be prepared. I got around 6-7 new questions, never seen before...

I've also used this book, Testing myself only with the first 40 ques of each chapter. Few of the ques on the exam came out of this book.

Ravi Srivastava

Hi all,These dumps are valid in INDIA. But please do not rely solely on this. Appeared EX0-117 at a prometric centre at Gurgaon, India and 20 questions were from this dumps. Rest 20 were from outside. Please be prepared with some other stuff as well.And yeah, btw I cleared the test. :D

pavan

Hi all,

me form india

I passed the ">ITIL Foundation EX0-117 exam today with 85%.

This test does have some new questions, maybe 10 to 15 of them, but you can get most of them right if you understand the ">ITIL basic Foundation concepts.

Be prepared with the below dumps,EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155qEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q

bala

15 questions are out of this dumps..

Amar

Hi,Can anyone please tell me if this or other dumps here also valid for APMG ">ITIL 2011 Foundation Certificate in IT Service Management Certification .

Thaknks in advance.

Jim Joseph

Passed with 85% from Prometric. Some questions were from here.

Nano

Pass with 77%. About half of the questions were not from this dump. Don't forget to study people.

zzboy_brazil

I´ve just passed with 85% , guys pay attention about 10 new questions out from this dump. Thx

Addy

Which paper should i give Ex0-117 or ">ITILF, as here in Pakistan only Ex0-117. is it valid to give ? has anyone given this in recent days, as i am planning to give it on 26Feb..thanks, addy

gg

bea check itil web site, itil-f has sylabus from 2011 and itilv3 from 2009 - thats my quess

Bea

Hi all,

Mat anyone expert professional to explain more details what's different between '">ITIL Foundation V3 ' ">ITIL-F' ???

BCS ">ITIL exam is it as same as '">ITIL Foundation V3 ' ">ITIL-F'??

Kanutoken of Philippines

Hi All,

Passed the ">ITIL V3 117 yesterday with 75% score.

Both reviewer are VALID 100%.EXIN.Testinexam.EX0-117.v2012-11-23.by.Anonymous.131qEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q

Thanks to both reviewer..

Niks

">ITIL_user from Netherlands : Yes its the same !!

sohan

Cleared today. 12- 15 new questions. Study well. all the best guys.

">ITIL_user

Is this the correct collection for the ">ITIL® Foundation Certificate in IT Service Management (">ITILv3) exam?

Niks

dumps are still valid.passed today wth 94%.at least 34 questions came out of 40.

Mostafa

I have passed the Exam 1 hour ago with 80% score , around 60% of the Question came from this Dump , some Q came with different phrases, please focus on the questions before answering them ,

PaprikaBoy

passed in brazil with a score of 100% (PEARSON VUE) super valid.

Niks

Ahmed and Mostafa : what the dump file name which have 155Q ?? plz share the link ..

Mohamed abdel-Aal

The dump is valid, I passed today with 95% score :)

Steve Smith

Shame on you "Aayush from India" for spreading lies about this test!

Steve Smith

Hi all,

I passed the ">ITIL Foundation EX0-117 exam today in the high 900's.

This test does have some new questions, maybe 10 to 12 of them, but you can get most of them right if you understand the ">ITIL basic Foundation concepts.

But most of the questions were in from the following VCE's:

EXIN.passguide.EX0-117.v2012-11-21.by.Ted.155qEXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131qEXIN.Testinexam.EX0-117.v2012-11-23.by.Anonymous.131q

I personally liked the "EXIN.TestinExam.EX0-117.v2013-02-04.by.AmraKoth.131q" because it has explanations.

If you want a concise study guide for understanding ">ITIL basic Foundation concepts that I found helpful download this one named: "">ITIL_V3_Study_Guide Release Version 4.2.2.5"

At URL:.inf.unideb.hu~fazekasgoktatasITIL_V3_Study_Guide.pdf

Good luck all.

Mostafa

Ahmed , I am going to take the exam in Monday with VUE , i am planning to finish this dump and the one u mentioned with 155Q , wish the luck for me .Any recommendation are welcome :)

Ahmed

This dump is valid in the Middle East. I just passed with 97%. The questions were exactly the same. Please, guys, don't trick others by saying this dump is no longer valid. If you want something for yourself, you should also want it for others. Please review the dump with 155 questions. Thanks to the provider of this dump.

Rami

This dump is exactly the same dump , i have got 40 question all are herethanks so much .I had got score 100%

Shahzad

I appeared yesterday and passed the exam with 98%. Almost 15 new question and was too confusing ..Prepare well before appearing in exam .. Good Luck Everyone..

Aayush

Yesterday i gave the same in india. Passed but only 7-8 questions came from this dump out of 40. Most of the questions have changed.

Michael

jan i did it in English

Koushebabu

India, Yesterday passed with score of 83%. Few new question added..

shilpa

passed with a score of 70% from bangalore. new questions were too confusing.

khaled elfayoume

passed yesterday in egypt 100% valid all the questions are exactly the same as in this dump score 93% :)

Jan

michael what language did you do your exam dutch or english?

Michael

i did exam today and all the questions are exactly the same as in this dump 100% valid

Amra Koth

Just passed yesterday in Brazil with a 100% score. This dump is exactly the same dump "EXIN Testinexam EX0-117 v2012-11-23 by Anonymous 131q.vce ", EXCEPT FOR THE EXPLANATIONS.

Please vote.

Thanks,

Amra Koth - first among lions

Article by ArticleForge

Thomson NETg Introduces EXIN Accredited ">ITIL® Training in the U.S. for Foundation Certificate in IT Service Management

SCOTTSDALE, Ariz., Dec. 19 - To help meet the growing demand for quality Information Technology Infrastructure Library (">ITIL) training, Thomson NETg will release a five-part EXIN accredited e-learning series that will lead to the Foundation Certificate in IT Service Management. As part of this offering, Thomson NETg has entered into a strategic agreement with Plexent, an IT service management firm, to provide mentoring support by ">ITIL Certified Managers. Through this support, learners can pose questions via e-mail to certified ">ITIL mentors during or after their training. ">ITIL, a library of proven best practices for IT services, has been adopted by many organizations worldwide and is now recognized as the global standard for IT service management. ">ITIL contains a comprehensive description of the processes involved in managing IT infrastructures. "Organizations have become increasingly aware of the importance of aligning IT service delivery with their company's goals," says Clint Everton, president of Thomson NETg. "We're very excited to add this globally recognized certification program to our extensive IT learning offering." The number of ">ITIL certifications administered each year correlates with ">ITIL's adoption. According to EXIN, in 2005, it had administered approximately 170,000 ">ITIL certifications to-date worldwide. More than 150,000 of the exams administered were at the Foundations Certification level. "This powerful strategic relationship provides Thomson NETg students with access to experts who have achieved the highest ">ITIL certification standard," says Gordon Brown, president of Plexent. "Our ">ITIL experts have experience working with some of the world's most forward-thinking IT organizations." Thomson NETg's ">ITIL series is intended for professionals involved in the delivery or support of IT services and features the following courses: 82221 -- ">ITIL -- Overview of ">ITIL and IT Service Management 82222 -- ">ITIL -- Service Level, Availability, and Security Management 82223 -- ">ITIL -- Capacity, IT Financing, and Continuity Management 82224 -- ">ITIL -- Service Desk, Configuration, and ident Management 82225 -- ">ITIL -- Problem, Change, and Release Management About The Thomson Corporation and Thomson NETg The Thomson Corporation (.thomsonmArticle by ArticleForge

">ITIL Adoption: 2006 Could be Watershed Year in U.S.

">ITIL Adoption: 2006 Could be Watershed Year in U.S.October, 2005

">ITIL (the Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world.

That is a direct quote from the home page of the Office of Government Commerce (OGC), an agency of the federal government of the United Kingdom. While ">ITIL is nearly ubiquitous in Europe and in many parts of Asia, it is just gaining traction in the U.S. However, it is likely that U.S. companies will make the OGC claim a reality within the next two years—possibly by year-end 2006.

">ITIL is a set of best practices for managing key IT service management support and delivery processes. While many IT organizations do manage most of the processes in some form, without ">ITIL these processes are usually not formalized. For example, IT managers in mainframe data centers will argue, with some justification, that the best practices defined in ">ITIL have long been a part of their everyday life. But even in these mature organizations ">ITIL may offer something that has been missing: the ability to better close the loop with other management best practices such as COBIT, CMMI, and Six Sigma

So, is ">ITIL gaining mindshare in the U.S.? The IT Services Management Forum (itSMF) 2005 USA Conference and Expo that was held in Chicago (Sep. 19-21, 2005) was a good place to find out. This was the fifth year in a row that Jupiter Media has hosted this conference and expo in the U.S., and it was clearly the most successful to date. Preliminary results indicate that there were nearly 2,000 attendees representing over 700 companies and government agencies.

The expo floor attracted over 100 vendors, including most of the major IT vendors that have an impact on IT service management in some respect, such as IBM, HP, Microsoft, Sun, Computer Associates, BMC Software, Peregrine, and EDS. Additionally, the conference attracted representatives from over 30 countries. The number of attendees increased significantly this year and, possibly even more telling, the number of vendors doubled from 2004.

Not a Household Name in the U.S.During the conference, Computer Economics spent a good deal of time interviewing attendees on the expo floor to find out the state of ">ITIL adoption in their organizations. Although attendees at this conference would be expected to be among those furthest along in ">ITIL implementation, it became clear that the majority of organizations represented at the conference had not even begun to implement ">ITIL—they were there merely to gain a clearer understanding of what ">ITIL had to offer.  This is one indication that ">ITIL is only just beginning to obtain a foothold in the U.S.

To gain an additional understanding of where U.S. companies stand on ">ITIL, Computer Economics recently ran an informal survey on our website regarding the adoption of ">ITIL. We asked the IT professionals the following question: “Has your IT organization adopted ">ITIL best practices in at least one discipline?” Figure 1 illustrates the results of that survey.

According to the survey, only 6% of the respondents indicated that their organization has adopted ">ITIL best practices to help manage at least one IT service discipline. Eleven percent of the companies polled indicated they are currently in the implementation process. Another 17% are researching the benefits of ">ITIL, while 11% indicated they have no plans as yet. However, over 50% of respondents indicated that they had not even heard of ">ITIL. Clearly, advocates of ">ITIL still have much work to do in delivering their message to IT management in the U.S.

Broad Acceptance WorldwideAs mentioned earlier, ">ITIL is well-entrenched in Europe and has been for many years. Additionally, many Asian countries are adopting ">ITIL best practices, with India and Japan leading the charge. In fact, according to EXIN International, ">ITIL’s leading international certification organization, ">ITIL growth in Asia this year has increased by 300% over 2004. EXIN, which is a non-profit organization based in the Netherlands, has been providing IT-related certifications for approximately 40 years in areas such as ">ITIL, MOF, CMMI, ASL, DSDM, and ISPL.

">ITIL certifications are divided into three levels of complexity as follows:

  • Foundations Certification: indicates the certified individual has an understanding of the basic terms, concepts, and relationships between ">ITIL processes. 
  • Practitioner Certification: indicates the certified individual has proven abilities in the specialized and practical aspects of one or more of the ">ITIL processes.
  • IT Service Manager Certification: indicates the certified individual has demonstrated his or her ability to implement and manage IT services across all of the ">ITIL processes.
  • Tracking the number of ">ITIL certifications from year to year is a good way to measure the adoption of ">ITIL. To date, EXIN states they have administered approximately 170,000 ITIL certifications on a worldwide basis. The vast majority of these individuals have taken the Foundations Certification, with over 150,000 exams administered by EXIN at that level. The Practitioner Certification exam has been given to approximately 6,000 individuals, while the IT Service Manager Certification has been taken by approximately 12,500 IT professionals.

    U.S. Interest GrowingDespite the fact that many IT organizations in the U.S. are still unclear what ">ITIL is and what it can offer, the trend in certification exams indicates that this situation is changing. While the majority of the 170,000 exams that EXIN has administered in the past were taken by individuals in European-based corporations, the 2005 numbers indicate a major shift.

    Figure 2 illustrates how quickly the ramp-up is occurring in the U.S. As the data indicate, the number of new ">ITIL exams administered in the U.S. has increased from less than 50 per month in January to over 1,300 per month in August. EXIN USA, the U.S. division of EXIN International, forecasts that this number will increase even more dramatically in 2006.

    Vendors Jump on the BandwagonAnother indicator of increased adoption of ">ITIL is the number of vendors that are showing an interest in it. Clearly, the increase in vendors exhibiting at the Chicago conference this year indicates that many major vendors expect ">ITIL to be widely accepted in the U.S. Products and services that have long been a mainstay in IT shops are now being marketed as ">ITIL-based or ">ITIL-compliant.

    One vendor that has a strong story to tell regarding its ">ITIL track record is EDS. The technology services giant has been watching ">ITIL developments closely for quite some time, in part driven by its large contingent of international clients that demand ">ITIL best practices in their organization. During the Chicago conference, Computer Economics interviewed several EDS personnel, including Bernie Mamon, whose title is Vice President Certified ICT Infrastructure Manager and ">ITIL Foundation. His title alone provides some insight into the interest that EDS has in ">ITIL. According to Mamon, EDS has been working on ">ITIL since 1999 and has implemented ">ITIL best practices across all of its major data centers.

    EDS is not alone in its interest in ">ITIL. All of the major outsourcers and providers of managed services are moving in this direction as well. Additionally, there is an entire cottage industry of small, medium, and large IT consulting organizations that are providing a variety of services including ">ITIL training, assessments, implementation and a long list of tools to help ensure that ">ITIL processes are effectively measured and managed.

    Let the Buyer BewareObserving the vendor exhibits at the Chicago conference, it is clear that many of them are simply re-labeling their existing products and services as “based on ">ITIL best practices.” It would probably be more accurate for these vendors to state that their products and services are “">ITIL compatible.” But that wouldn’t carry as much marketing impact.

    For example, HP is clearly touting that OpenView is “based on” ">ITIL best practices. While the service modules that comprise OpenView do a good job of complementing the IT service and support processes defined in ">ITIL, it may be too much to state that HP OpenView, which has been around for nearly 20 years, is based on a methodology that is just now gaining acceptance in the U.S. On a special note, HP’s announcement that it is acquiring Peregrine indicates that it is serious in its strategy to provide an end- to-end solution for IT service management that will support ">ITIL.

    While HP’s statement regarding OpenView may be a bit strong, HP can at least make a good case that it is “">ITIL-compatible.” On the other hand, many vendors may be less able to support a position that their products and services are closely integrated with ">ITIL. Computer Economics recommends that buyers be wary of vendor claims of “">ITIL compliance.” The fact is that most vendors are really just getting started in the ">ITIL world, and while their products do help support IT service management, they may not integrate well into an ">ITIL support and delivery model.

    Prior to selecting products to support an ">ITIL initiative, it would be wise to send several team members through an accredited ">ITIL training program. Additionally, it may also be advisable to seek the advice of a consulting organizations with a proven track record in ">ITIL training or implementation. Be sure to look for organizations that have “">ITIL masters” on board. This is a common designation for those individuals that have achieved ">ITIL Service Manager Certification.

    October, 2005

  • Article by ArticleForge

    How can I get ">ITIL&Reg; Certification?

    ">ITIL® certification is available through two different administrators: ISEB and EXIN. Both offer certifications in all levels of ">ITIL®, along with preparation courses which ensure that test-takers will be ready to take the tests used for certification. Obtaining ">ITIL® certification can be important for people who intend to work in information technology in the United Kingdom, and it can be useful for people working in other areas of the world as well.

    The Information Technology Infrastructure Library or IT Library (">ITIL®) is a set of standards and practices adopted to help people manage information technology effectively. It concerns underlying infrastructure and development along with daily operations, and is overseen by the Office of Government and Commerce (OGC) in the United Kingdom. People who receive ">ITIL® certification have demonstrated competency in the field of information technology, and this can help them obtain employment, especially if they want to work for the British government.

    The first level of ">ITIL® certification, Foundation, is concerned with basic knowledge of concepts in information technology. With this certification in hand, people can test in three different areas to obtain a Practitioner certificate. These areas are: agree and define; support and restore; and release and control. People can test in one or all three of these areas, and they must have knowledge of all three to take the Manager or Master exam, the highest level of ">ITIL® certification available.

    People who want to obtain ">ITIL® certification can apply to take an exam with ISEB or EXIN. They can also register for preparation courses offered in advance of the exam to familiarize people with the contents and help them study. Additional study materials are also available for people who want to get ready for the ">ITIL® exams, including publications from the OGC which spell out the various practices recommended under ">ITIL&reg. Test guides are available through many bookstores, especially those which sell technical books.

    ">ITIL® training is offered in intensive workshops all over the world. Students at these workshops study a range of topics which can come up on the ">ITIL® exams, and learn test-taking strategies and other skills which can help them to succeed. Some employers will help finance ">ITIL® training for their IT employees, in the interest of developing a more competent, skilled staff with demonstrated proficiency in areas of concern and interest. People may also be able to receive financial assistance through community organizations which promote job training.

    Article by ArticleForge

    EXIN Agile Scrum Master certification

    Many people are familiar with EXIN for its ">ITIL certification program but recently they have been broadening their services and offerings which now include their first Agile certification.

    The Exam

    The Agile Scrum Master certification is similar in format to the ">ITIL Foundation certification.  It requires that the participant complete a training course from a registered EXIN training provider and successfully complete a 90 minute, multiple choice exam of 40 questions.  Unlike the PMI certifications, the EXIN certifcations specify the required passrate (65% or 26 questions out of the 40) and the certifications do not expire (unless a new version of the certification becomes available).

    Exam Benefits

    The EXIN ASM has several features that I think will make it very compelling for people interested in formalizing their Agile knowledge.  The lightweight format of a short but focused training session (SimpliLearn has a two day course available online) combined with a modestly challenging exam is a good fit for most professionals interesed in furthering their educational credentials.  The fact that the course does not require a lengthy application process similar to the PMI-ACP will also be of value particularly for those that might not have all of the experience requirements needed for the PMI-ACP. 

    Businesses should find the ASM certification of value as it marks the first offering that extends Agile into IT Operations or DevOps.  Exin's reputation as an ">ITIL certification organization gives it a lot of credibility with respect to tying Agile practices into effective IT Operations processes,

    However, one of the more innovative components of the EXIN offering is the ability to take the exam at home.  I'll post another article on that experience shortly.

    Exam Experience

    As mentioned, the exam consists of 40 questions and is 90 minutes in duration.  The questions themselves are relatively short so reading the questions and selecting an answer is easily accomplishable in the 90 minutes allocated.  

    The questions typically have four answers although there were a few questions that only had three answers which was a little distracting but at least increased the odds that you would select the right anwer!  Most of the questions were situational and seemed to emphasize agile adoption within an organization. 

    Many of the questions had an "">ITIL" feel about them and it was challenging at times to identify the correct answer (I say this as an Agile practioner with 15 years of Agile experience and more than 8 years teaching and implementing ">ITIL processes).  One example that I still remember was a question that asked "As a new company using Scrum how would the time demands on the Product Owner be different in six months from the start of the project"?  Answers included Time demand would increase, decrease or stay the same.  I'm still struggling a bit over the best answer to this question, in theory the demands should be consistent through the project lifecycle but a new project would clearly place higher demands on the product owner as the backlog is established and the initial user stories are prioritized and refined.  However, I think these are good questions that really test your knowlege of Agile versus your ability to memorize a specific detail like the Scrum roles.

    The exam questions did expect knowlege of Scrum details like answering questions on how a User Story is structured, as well as familiarity with the new SAFe framework which I thought was a welcome addition.  There were a few terms that I had not heard of before like "Waterfallacy", "Waterfall-at-end", "Waterfall-in-tandem" and "Waterfall-in-front".  There are some rough edges on a few of the questions, some grammar mistakes and wording problems but nothing substantial that would make answering the questions difficult.

    After completing the exam you are told whether you passed or failed and the number of correct answers you received (although this is a conditional pass until your exam is validated).  I passed with a 68% which was too close for comfort for an exam with a 65% pass rate.  I was a little surprised as I teach Agile and ">ITIL certiifications, present at conferences and have extensive experience in both domains.  I presume EXIN will continue to refine the exam questions as more people that the exam.

    After your exam is reviewed you receive an email link that takes you to the EXIN portal where you also receive a "coaching report" that provides your scores in certain topic areas:

  • Agile Way of Thinking
  • Scrum Master Role
  • Agile Estimate Plan Monitor Control
  • Complex Projects
  • Adopting Agile
  • Exam Assessment

    Overall, I would say that EXIN's entrace into the Agile certification space is welcome and will add alot of value for organizations and to the individuals that will take its training.

    There's some work ahead to ensure that the questions are more calibrated (if I have a hard time passing I'm sure others would feel similarly challenged).  However, the situational and applied agile questions are an excellent direction and really demonstrate knowledge of the subject area. 

    I'll post some of my experiences on the EXIN Exam at home experience next.



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