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132-S-720-1 - Specialist Call Center Implement and(R) Support Elective - Braindumps Information

Vendor : Avaya
Exam Code : 132-S-720-1
Exam Name : Specialist Call Center Implement and(R) Support Elective
Questions and Answers : 128 Q & A
Updated On : July 17, 2018
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132-S-720-1 Specialist Call Center Implement and(R) Support Elective

Article by Killexams Avaya Certification Experts


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Avaya Specialist Call Center

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RTA permits fee by way of IVR system of name center in coop with Avaya | killexams.com real questions with brain dumps

he Roads & Transport Authority (RTA), in cooperation with the digital communications professional business Avaya, has enabled the credit card charge carrier throughout the price Gateway of RTA call core (8009090).

consumers can now use the IVR equipment of the call core to pay for site visitors fines, driver license renewal, alternative of lost/broken riding licenses, renewal of automobile registration, alternative of lost/damaged car registration, and the addition of the new Dubai brand car Plate.

adding this characteristic displays RTA’s keenness to retailer valued clientele’ time and effort, serves RTA’s third Strategic purpose ‘individuals Happiness’ and conforms to the wise city power of Dubai executive. "fee by way of the credit card in the course of the IVR system of the call core (8009090) changed into first run on a trial basis for payment of traffic fines. After proving a hit, the test become generalized to a lot of other functions in cooperation with Avaya

Such capabilities encompass fee for driver license renewal, replacement of lost/damaged using licenses, renewal of vehicle registration, substitute of lost/broken automobile registration, and the addition of the new Dubai brand automobile Plate,” said Ahmed Mahboub, executive Director of consumer service, RTA’s corporate Administrative support features Sector.

“The device is in a position to blocking the potentials of cyber fraud when the bank card is lost, and an tried use by way of unauthorized humans is detected. This feature is purchasable via a collection of steps generated via the device to the consumer.

for that reason, clients of this know-how are certain of the highest level of protection.

via launching this equipment, RTA seeks to know its third strategic aim ‘americans Happiness’ rendering it a true manifestation of the Dubai executive sensible metropolis initiative. RTA is striving to be the first public entity to improvement from the cozy price Gateway of the Dubai wise govt.”

“the brand new carrier allows the processing of transactions and reduces the ready time of callers. RTA has plans for adopting true-class necessities & using the latest applied sciences in service start.

it is focused on opening new channels of conversation with consumers, in view that the ‘americans Happiness’ is a part & parcel of RTA’s innovations,” brought Mahboub.

Nidal Abu Latif, President of Avaya Europe, center East, Africa and Asia-Pacific, talked about, "we now have a pretty good strategic partnership with RTA that has yielded a lot of contemporary deliverables that make life more straightforward for individuals within the UAE.

We each goal to present a rich consumer service experience that measures up to the digital aspirations of purchasers these days. we're keen to work collectively to continue innovating and offering captivating solutions.”


complete ache specialists Relieve Contact center soreness with Avaya | killexams.com real questions with brain dumps

Avaya Enterprise Cloud: xCaaS solution." data-reactid="11">SANTA CLARA, CA--(Marketwired - may 24, 2017) - comprehensive ache consultants (CPS) makes it their mission to support patients locate relief from all types of pain. To alleviate an important sore aspect chargeable for enormous dysfunction in its communications and affected person service operations, the simplest reply become a complete replacement with an Avaya commercial enterprise Cloud: xCaaS answer.

finished pain consultants function greater than 50 clinics in 12 states. The legacy hosted answer supported a single, shared name center that brought about a number of complications for each sufferers and group of workers. Dropped and overlooked calls, terrible audio quality and other issues led some staff contributors to install their personal shadow techniques or use cellphones as a work round.

Avaya Enterprise Cloud: xCaaS solution was the antidote CPS needed. Avaya assisted in designing the system and working with the managed services provider to ensure CPS would have a system that would help the company achieve its primary mission. The cloud model offers more flexibility in connecting the clinics, managing operational expenses and supporting the company's growth plans." data-reactid="13">An Avaya commercial enterprise Cloud: xCaaS solution become the antidote CPS vital. Avaya assisted in designing the gadget and working with the managed features provider to be certain CPS would have a device that could aid the enterprise achieve its fundamental mission. The cloud model offers greater flexibility in connecting the clinics, managing operational expenses and supporting the enterprise's increase plans.

the brand new answer immediately more advantageous name exceptional and functionality, reduced installing expenses at branch and far flung places, as smartly as the variety of concern tickets and complaints the previous device had engendered.

Avaya in the <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779240&amp;type=0&amp;url=https%3a%2f%2fwww.Avaya.com%2fen%2fcase-studies%2fcomprehensive_pain_cs%2f" rel="nofollow noopener" target="_blank">case study</a>." data-reactid="15">read more about comprehensive pain experts and Avaya within the case look at.

Bobby Tishaw, vice chairman, IT Operations for CPS, spoke of:

Avaya was a no-brainer because it ended up being cost-neutral to what we were paying -- but we knew the system would work, and we knew it would scale with us." data-reactid="17">"The cloud choice for Avaya turned into a no brainer because it ended up being charge-neutral to what we had been paying -- however we knew the gadget would work, and we knew it will scale with us.

Avaya, there's always been an attitude of, we do have products that are great and can serve you, but we'll figure out what's best for you. The way I work, I need vendor partners, not just vendors trying to sell to me."" data-reactid="18">"With Avaya, there's always been an attitude of, we do have products which are great and might serve you, however we'll work out what's optimal for you. the way I work, i want seller partners, now not just companies trying to promote to me."

About complete pain experts

CPS became situated in 2005 with a vision of skilled physicians and workforce committed to selecting and treating all types of pain. through providing a multimodal approach to pain, CPS specializes in assisting patients to regain life and achieve ideal outcomes. CPS is dedicated to meeting its affected person's particular person wants by presenting them with first rate care and private consideration. Its mission is to assist individuals. CPS desires to boost their nice of lifestyles so that they can do the simple things in life... with a smile. CPS is serious assist for critical pain.

CPS is dedicated to assembly its patients' individual wants by using providing them with fantastic care and private consideration at each contact element. along with office visits, features may additionally consist of treatment management, injections, techniques, and nutrients functions. Its providers evaluate every affected person and help an average health and health strategy.

Avaya</strong>" data-reactid="22">About Avaya

Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779243&amp;type=0&amp;url=http%3a%2f%2fwww.Avaya.com%2f" rel="nofollow noopener" target="_blank">www.Avaya.com</a>." data-reactid="23">Avaya makes it possible for the mission important, true-time conversation applications of the area's most important operations. because the world leader in delivering sophisticated communications experiences, Avaya gives essentially the most complete portfolio of application and capabilities for contact middle and unified communications with built-in, cozy networking -- offered on premises, within the cloud, or a hybrid. modern day digital world requires some type of communications enablement, and no different enterprise is better positioned to try this than Avaya. For extra suggestions, please consult with www.Avaya.com.

Avaya's filings with the SEC that are available at <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779246&amp;type=0&amp;url=http%3a%2f%2fwww.sec.gov" rel="nofollow noopener" target="_blank">www.sec.gov</a>. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.</em>" data-reactid="24">certain statements contained in this press unlock can be ahead-looking statements. These statements can be recognized by means of ahead-looking terminology reminiscent of "expect," "trust," "continue," "may," "estimate," "are expecting," "intend," "may also," "might," "plan," "potential," "predict," "may still" or "will" or other similar terminology. we now have based mostly these forward-looking statements on our present expectations, assumptions, estimates and projections. whereas we accept as true with these are low-cost, such ahead looking statements involve favourite and unknown risks and uncertainties, a lot of that are beyond our manage. These and other crucial factors can cause our specific consequences to vary materially from any future effects expressed or implied through these ahead-looking statements. For a list and outline of such risks and uncertainties, please consult with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to update or revise any ahead-searching statements.

Avaya on <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779249&amp;type=0&amp;url=https%3a%2f%2ftwitter.com%2fAvaya" rel="nofollow noopener" target="_blank">Twitter</a>, <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779252&amp;type=0&amp;url=https%3a%2f%2fwww.facebook.com%2fAvaya" rel="nofollow noopener" target="_blank">Facebook</a>, <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779255&amp;type=0&amp;url=https%3a%2f%2fwww.youtube.com%2fAvayainteractive" rel="nofollow noopener" target="_blank">YouTube</a>, <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779258&amp;type=0&amp;url=https%3a%2f%2fwww.linkedin.com%2fcompany%2fAvaya" rel="nofollow noopener" target="_blank">LinkedIn</a> and the <a href="http://killexams.com/http://ctt.marketwire.com/?release=11G139498-001&amp;id=11779261&amp;type=0&amp;url=http%3a%2f%2fwww.Avaya.com%2fblogs" rel="nofollow noopener" target="_blank">Avaya Connected Blog</a>." data-reactid="25">comply with Avaya on Twitter, facebook, YouTube, LinkedIn and the Avaya linked weblog.


AMC to offer call center Integration professional session at SAP CRM 2008 | killexams.com real questions with brain dumps

RICHMOND, Va.--(business WIRE)--AMC expertise will offer SAP CRM 2008 attendees in Las Vegas, NV on March three through 5 the chance to schedule a time to have a technical discussion with a contact middle integration professional within the comfort of the display ground at booth #605. here is extraordinarily positive to name core and IT managers who are interested in improving their income, provider, support, advertising, and operational efficiency by means of asking questions of an organization similar to AMC that has been integrating CRM applications with telephony contact facilities because 1995.

AMC welcomes the hardest technical questions on CRM dips for name routing, IVR self-provider personalization, particular name center analytics, first call resolution improvements with potential employee queues, inbound and outbound name mixing, the usage of call center agents for multi-channel email, net chat, and fax handling, or another technical discussion concerning old and new models of CTI from Avaya, Nortel, Cisco, element, Envox, or different device supplier.

AMC know-how answer engineers are indeed SAP® R/three® and mySAP™ CRM specialists when it involves integrating with CTI, Telephony name facilities, and Multi-Media Contact centers. for instance, Paul Martin, a solutions Engineer with AMC technology for the final 8 years has wide journey with SAP items. Having achieved over one hundred installations of AMC integration software, Paul is well versed within the technical features of integrating a contact core with a CRM application and additionally has the SAP provided practicing courses beneath his belt to show it.

continually a face-to-face dialogue with an AMC specialist would contain trip, expenses, and the consumer would be charged an AMC Integration analyze payment. Attendees at SAP CRM 2008 will have the luxury of scheduling a face-to-face session at no can charge. Attendees are inspired to booklet a time slot earlier than going to the show, because the time table will refill rapidly. To agenda a meeting please contact Sue Willis at (804) 915-0511 or Suzanne.willis@amctechnology.com.

in regards to the AMC SAP Partnership

As each a development accomplice and a utility accomplice, AMC has been working with SAP in view that 1998. From the introduction of the fashioned customer interplay middle (CIC) for R/3® and 3.X to the building of the Multichannel Interface for mySAP CRM interaction center, AMC has at all times provided creative options for the SAP contact core environment. AMC know-how solutions for SAP® R/3® and mySAP™ CRM consist of pre-packaged, server-based mostly integration of telephony (CTI), email and web-chat solutions from main contact middle solutions including Avaya, Cisco, Nortel and others.

AMC Suite products cling perhaps the most SAP Interface Certificates for Win customer and web customer Telephony CTI name middle and Multi-Channel functions. To confirm SAP certification for AMC products, please seek advice from the SAP companion web site and search on AMC know-how for a catalogue.

About SAP CRM 2008

essentially the most important event of the 12 months for teams that use, evaluate, install, and aid SAP CRM options. This unrivalled educational and networking possibility offers:

  • Case reviews from leading SAP valued clientele with thoughts for optimizing earnings, carrier, advertising, and phone center actions
  • highest quality practices for implementing, upgrading, or integrating SAP customer Relationship management (SAP CRM) with your latest SAP infrastructure
  • complete training and updates on SAP CRM functionality
  • concepts to optimize income management, forecasting, and lead-to-cash processes
  • thoughts to improve advertising courses and performance improvements for e-commerce and on-line service
  • improvements for e-commerce and online carrier
  • service management concepts, tools, and most reliable practices
  • instructions for SAP CRM user adoption and information administration
  • NEW! Peer-to-peer forums and thought exchanges that permit you to faucet into the experiences of your industry counterparts
  • For extra counsel concerning the demonstrate please seek advice from http://www.SAPcrm2008.com

    About AMC technology

    AMC expertise, L.L.C. is a leading company of telephony and multi-channel CRM integration. based in 1995, AMC technology is listed as one of the vital Inc. 500 quickest-becoming private organizations in the U.S. Used each day with the aid of heaps of call core agents all over, AMC’s pre-packaged MCIS™ product is licensed towards main CRM applications comparable to SAP and leading contact center options corresponding to Avaya, Cisco, point, and Nortel. Please consult with www.amctechnology.com, contact sales@amctechnology.com or name +1 (804) 327-0170.


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    Avaya 132-S-720-1 Exam (Specialist Call Center Implement and(R) Support Elective) Detailed Information

    Credentials & Certifications
    Sharpen Your Technical Skills—Get Certified on Avaya Solutions
    Professional Credentials and Technical Certifications
    For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
    Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
    Maintain Your Market Edge
    The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
    The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
    The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
    To learn more about the Program select the individual graphics above or the workbook tabs.
    Avaya Professional Credentials and Certifications
    The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
    In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
    Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
    Avaya Professional Credential Program
    Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
    read the following credential descriptions to confirm eligibility.
    The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
    skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
    customer expectations. The Avaya Professional Credential Program currently consists of Sales,
    Design, and Services Credentials and distinguishes between Solution Credentials and Product
    Specific Credentials.
    Sales & Design Credentials
    Avaya Engagement Solutions Certifications
    Services Credentials
    Avaya Engagement Solutions Certifications
    ACDS - Avaya Certified Design Specialist
    ACSP - Avaya Certified Sales Professional
    Avaya Product Professional Credentials
    APDS - Avaya Professional Design Specialist
    APSS - Avaya Professional Sales Specialist
    ACSS - Avaya Certified Solution Specialist
    ACIS - Avaya Certified Integration Specialist
    Avaya Product Certifications
    ACSS - Avaya Certified Support Specialist
    ACIS - Avaya Certified Implementation Specialist
    Avaya Product Professional Credentials
    ASPS - Avaya Support Professional Specialist
    AIPS - Avaya Implementation Professional Specialist
    Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
    credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
    and Online Tests as a requirement to earn the credential.
    For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
    Program page on the Avaya Learning Center at www.avaya-learning.com.
    Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
    03 October 2016 v1 3
    upon which the products and solutions are built. Avaya recommends the programs of leading industry players
    to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
    (SSCA).
    In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
    needs of our Partners, Customers, and Associates.
    Avaya Professional Sales Specialist (APSS)
    APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
    solutions.
    An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
    identifying and recommending the right Avaya solution and communicating its business value.
    APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
    Associates.
    Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
    further notice.
    Avaya Professional Design Specialist (APDS)
    APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
    designs and build foundational knowledge for solution designs based on the customer requirements.
    The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
    current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
    Design Specialist creates architectural designs and migration strategies ensuring both integration to current
    networks and future readiness of customer communication solutions.
    APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
    Partners and Associates.
    Avaya Certified Sales Professional (ACSP) In planning
    ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
    Sales skills and processes for sales strategy and deployment.
    Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
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    Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
    students completing the ACSP curriculum will be able to sell and position solutions that address the
    customer’s issues and objectives.
    ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
    Partners and Associates.
    Note: The ACSP credentials are currently being planned and not fully released.
    03 October 2016 v1 4
    Avaya Certified Design Specialist (ACDS)
    ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
    create specific greenfield, upgrade and migration solution designs based on the customer business
    needs.
    Avaya recognizes that individuals responsible for designing customer solutions demonstrate
    advanced Sales Engineering skills and therefore should be distinguished with a credential that
    signifies their achievement.
    ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
    exclusively for Avaya Channel Partners and Associates.
    Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
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    across the entire SE community and builds upon the foundation established with the Avaya
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    Avaya Implementation Professional Specialist (AIPS)
    AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
    configuring, and troubleshooting a specified Avaya product or product family.
    The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
    installation of a single product, single system or product family. The Implementation Specialist installs
    hardware and software, configures the solution, performs initial administration and acceptance testing
    to diagnose and correct installation issues.
    AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
    Avaya Support Professional Specialist (ASPS)
    ASPS validates a candidate has achieved an advanced understanding of and competence in
    troubleshooting, maintaining and administration of Avaya industry leading communications products.
    The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
    makes changes to ensure maximum availability and performance of a customer’s network. The
    Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
    capabilities to efficiently and accurately resolve customer’s communication issues.
    ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
    03 October 2016 v1 5
    Avaya Certified Implementation Specialist (ACIS)
    ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
    troubleshooting a specified Avaya product or product family.
    The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
    single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
    performs initial administration and acceptance testing to diagnose and correct installation issues.
    ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
    Avaya Certified Support Specialist (ACSS)
    ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
    maintaining and administration of Avaya industry leading communications products.
    The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
    ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
    Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
    communication issues.
    ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
    Avaya Certified Integration Specialist (ACIS)
    ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
    solutions based on reference architectures from Avaya customer scenarios.
    The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
    to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
    that ensures the successful integration, configuration, and support of the solution reference architectures.
    ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
    Avaya Certified Solution Specialist (ACSS)
    ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
    isolate and support multi products within Avaya solution architecture.
    The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
    problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
    technical ability at a level that ensures the successful maintenance, and support of solution architecture.
    ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
    To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
    03 October 2016 v1 6
    Questions?
    About Avaya Learning
    Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
    specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
    executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
    combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
    decrease time required to reach proficiency.
    Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
    Avaya Professional Credential Program can be found
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    References:


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