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132-S-708-1 - Specialist- Avaya Voice Self-Service Design Elective - Braindumps Information

Vendor : Avaya
Exam Code : 132-S-708-1
Exam Name : Specialist- Avaya Voice Self-Service Design Elective
Questions and Answers : 80 Q & A
Updated On : June 20, 2018
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132-S-708-1 Specialist- Avaya Voice Self-Service Design Elective

Article by Killexams Avaya Certification Experts


[OPTIONAL-CONTENTS-1]

Specialist- Avaya Voice Self-Service

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Product guide solutions Media Gateway answer Now Rated ''Avaya Compliant'' | killexams.com real questions with brain dumps

DUBLIN, Calif. --(company Wire)-- Product aid options (PSS), a leader in beginning, protection and support of voice self-service programs, these days introduced that its FlexxGate(tm) Media Gateway is compliant with key Contact core options from Avaya (NYSE:AV), a leading international company of business communications purposes, programs and capabilities.The FlexxGate(tm) Media Gateway helps companies supply NextGen VoIP services to normal telephony (TDM) primarily based infrastructures. The software now could be compliance-proven by means of Avaya for compatibility with: Avaya, Inc's Communications supervisor liberate four.0.

"The Avaya DevConnect application has allowed us to construct and verify a product as a way to guarantee our consumers a proven and validated integration to their Avaya products. With this compliancy, the FlexxGate(tm) Media Gateway provides the self belief to our purchasers and Avaya that we give a plausible, economical solution to the industry. Avaya compliance is essential to our to company customers, as improvements in keeping with open, standards-based mostly structures support them include new expertise without difficulty and value-with no trouble and uncover new chances for getting more out of their communications infrastructure," talked about Keith Ward, Chief technology Officer of PSS.

Product aid options is a member of the Avaya DeveloperConnection program -- an initiative to enhance, market and promote creative third-birthday celebration products that interoperate with Avaya know-how and lengthen the price of a corporation's investment in its community.

As a member of the software, PSS is eligible to post products for compatibility testing by means of the Avaya answer Interoperability and test Lab in Lincroft, N.J. There a group of Avaya engineers develops a comprehensive test plan for each utility to investigate whether it is Avaya compliant. Doing so ensures agencies can confidently add optimal-in-breed capabilities to their community without needing to substitute their present infrastructure -- speeding deployment of latest purposes and decreasing each network complexity and implementation expenses.

"via providing compliance trying out to the numerous innovative businesses like PSS who're contributors of our DeveloperConnection software, Avaya promotes fully interoperable options that support corporations unleash powerful new possibilities," spoke of Eric Rossman, vice chairman, developer relations and technical alliances, Avaya. "they're able to use intelligent Communications to join employees and customers to tips from anyplace they're, over whatever thing machine they've accessible -- getting extra out of their multivendor community and supplying new cost to their bottom line."

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million companies international, together with over 90 % of the FORTUNE 500(R). concentrated on businesses large to small, Avaya is a world leader in comfortable and legitimate cyber web protocol (IP) telephony methods and communications software applications and services.

driving the convergence of voice and facts communications with business functions -- and exceptional by way of complete international functions -- Avaya helps customers leverage present and new networks to obtain advanced company consequences. For more guidance visit the Avaya website: www.Avaya.com. For more suggestions on the Avaya DeveloperConnection program, discuss with www.devconnectprogram.com.

About Product assist options (PSS)

Product aid options is a voice self-service and make contact with core professional. The enterprise specializes in helping its valued clientele increase and optimize the voice self-service channel. Product assist options provides supplier-impartial expertise and enterprise answer counsel, systems development, start and deployment of infrastructure and purposes, and preservation and aid. Product help solutions manages the voice self-service channel ambiance for a multitude of legacy and next era customers representing over a hundred and fifty,000 ports of IVR globally. These shoppers are the area's leaders in customer service from Healthcare, Banking, energy, insurance, Transportation, enjoyment, and many others, together with greater than 20+ groups from the Fortune 500. For more tips, consult with our net web site at www.productsupportsolutions.com.

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Frost & Sullivan acknowledges Avaya as North American Market leader in Interactive Voice Response | killexams.com real questions with brain dumps

-- Triple-Digit growth in income of Avaya Voice Portal Self-provider software assist business Lead the Market with a 22.7 % Share ny, Aug. 21 /CNW/ -- SpeechTEK -- Avaya Inc. (NYSE: AV), a number one world issuer of enterprise communications functions, programs and features, today announced it has bought Frost & Sullivan's 2007 North American marketleadership Award for Interactive Voice Response (IVR) in keeping with its leading market share and strategy in IVR options. in response to Frost & Sullivan's newest research(1), Avaya leads the North American IVR market with a 22.7 percent share. The business's success is led by means of earnings of the Avaya Voice Portal, a utility platform that uses web amenitiesto supply companies with a quicker, less difficult option to carry speech-enabled self- provider across tremendously allotted enterprises. "via product improvements that make it less demanding for organizations to installation speech-primarily based self provider options, Avaya is constructing on its big put in base and discovering extended success in the market," stated Ian Jacobs, senior analyst, Frost & Sullivan. "The business has seen a triple-digit increase in its Voice Portal shipments during the last yr, contributing to the business's big boom in the self-provider arena." For extra assistance involving Frost & Sullivan's highest quality Practices Awards, go to www.awards.frost.com. In a separate unencumber these days, Avaya is announcing the debut of recent software releases for Avaya Voice Portal, Avaya Interactive Response and different solutions within the enterprise's self-service and IVR portfolio. The enterprise's solutions are used by using companies as distinctive as direct advertising large Harte Hanks and the interpretation service, Language Line. At Harte Hanks, Avaya's award-winning Voice Portal is helping the corporation stronger route calls for technical aid to increase the buyerexperience. Callers are brought about to request the variety of support they need in natural spoken language. Their response is used to route automatically calls to probably the most appropriate agent -- even if the client wants aid with a certain issue or counsel from a expert. Harte-Hanks has made huge savings in general name switch instances, getting consumers to brokers more rapidly. Language Line (www.languageline.com) uses Avaya Voice Portal's high- availability and multilingual capabilities to supply on-demand, over-the- cellphone interpretation capabilities in additional than a hundred and seventy languages to shoppers around the globe. The business is able to distribute self-provider guide across its contact center infrastructure, which helps to make sure callers attain applicable interpreters immediately -- regardless of where on the earth they are based mostly and no matter if they are working in a company contact core or taking calls from home. "Avaya's leadership in IVR solutions is because of the steps we've taken to support be sure that companies can maximize the benefits of self-service in an era of clever Communications," referred to Jim Smith, vp and regularmanager, customer service functions Division, Avaya. "via embedding IVR purposes with the newest specifications-based mostly speech applied sciences and offering simplified how you can strengthen new self-provider functions, Avaya can help groups enhance client service for more suitable company results." This week Avaya is showcasing items in its self-carrier application portfolio -- Avaya Voice Portal, Avaya Dialog designer and Avaya Interactive Response -- all through SpeechTEK 2007, a number one speech trade experience scheduled for August 20-22 at the Marriott Marquis in manhattan metropolis. About Avaya Avaya delivers intelligent Communications solutions that help corporations transform their companies to obtain market knowledge. greater than 1 million corporations global, including more than ninety percent of the FORTUNE 500(R), use Avaya options for IP Telephony, Unified Communications, contactcenters and Communications-Enabled enterprise approaches. Avaya international facilitiesprovides complete service and assist for companies, small to gigantic. For greater advice talk over with the Avaya internet site: http://www.Avaya.com. (1) North American IVR programs Market. 2007. N185-76. Frost & Sullivan

For additional advice:

For additional counsel: Media relations, Jonathan Varman, +1-908-953-6432, jvarman@Avaya.com, or Deb Kline, +1-908-953-6179, klined@Avaya.com; or Investor members of the family, Matt Booher, +1-908-953-7500, mbooher@Avaya.com, all of Avaya Inc. web web site: http://www.Avaya.com http://www.awards.frost.com

Capita companions With Avaya to give Cloud-based Contact Centre capabilities | killexams.com real questions with brain dumps

Avaya, a global leader in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises. " data-reactid="11">SANTA CLARA, CA--(Marketwired - Mar 10, 2016) -  Capita Collaboration applied sciences (CCT), part of Capita IT commercial enterprise features, has signed a strategic contract with Avaya, a world leader in enterprise communications features, to launch a UK-based multi-channel cloud contact platform for UK companies. 

Branded as Capita Contact Centre as-a-provider (CCaaS), this flexible, multi-channel platform will permit companies to enrich the customer experience in a flexible and low-budget manner while presenting reassurance over information sovereignty. Capita already supports over 35,000 contact centre brokers and more than 70,000 telephony users. building on this experience Capita is now in a position to offer this subsequent era consumer adventure answer.

Avaya indicates that one in four consumers are already using social media to contact organisations, while 62 percent want faster, more simple customer service." data-reactid="13">contemporary analysis from Avaya shows that one in four patrons are already the use of social media to contact businesses, while sixty two % desire quicker, greater standard customer carrier.

With CCaaS, corporations can leverage dissimilar communication channels including voice, e mail, SMS, textual content, internet chat and social media. The dynamic platform allows for client self-carrier, group of workers optimisation and automatic workflows. CCaaS gives full front and back workplace purposes ensuring contact centres are managed from a enormously resilient, secure and unified communications and speak to centre platform. This makes it possible for simpler, extra dynamic and effective consumer service birth.

moreover the cloud-based mostly contact provider presents establishments a price-valuable solution, allowing them to pay most effective for the IT services they require as they want them. establishments taking advantage of CCaaS will even have the newest models of the solution with little to no preservation requirements.

Peter hands, government director, Capita IT business functions, noted: "In modern-day incredibly competitive market, establishments that want to build manufacturer loyalty and dwell ahead of the competitors deserve to communicate with customers via a lot of channels in a timely and private method. CCaaS now not simplest enables this, however additionally offers enterprises the flexibility to scale their functions up and down, so the consumer adventure is more desirable while can charge effectiveness is maximised.

Avaya, and building on our experience in customer engagement and voice services we intend to enhance our status as a leading provider of UK-based cloud solutions."" data-reactid="17">"by using working with Avaya, and constructing on our experience in consumer engagement and voice features we intend to enhance our status as a leading company of UK-primarily based cloud solutions."

Avaya in the UK, said: "Avaya has long been a leader in building business communication solutions that serve our customers and partners while delivering unique customer experiences. For the last six years, we have been transforming to a software and services company through investing in new technologies, partnerships, and people. This has allowed us to drive growth and maintain high customer satisfaction in the industry globally." data-reactid="18">Simon Culmer, managing director of Avaya in the UK, referred to: "Avaya has long been a leader in constructing company verbal exchange options that serve our customers and partners while offering wonderful client experiences. For the ultimate six years, we've been reworking to a software and functions enterprise via investing in new technologies, partnerships, and individuals. This has allowed us to drive increase and keep excessive client satisfaction in the industry globally.

Working with companions like Capita permits us to offer purchasers superior communication tools with the birth mannequin of their choice. this adaptability in delivery fashions ensures that purchasers are moving forward in their digital transformation journey at their personal tempo, and inside their budgets."

extra advice on CCaaS can also be found at www.capita-ites.co.uk/ccaas.

About Capita

Capita Collaboration technologies, part of Capita IT business services, is focussed on remodeling companies by enabling wonderful client event and collaboration. We help clients via a consultative technique to remember and tackle their company challenges through the software of trade leading technology solutions. Our portfolio comprises consumer journey, collaboration and voice services.

Avaya, Cisco and Microsoft solutions from the cloud.&nbsp;Visit <a rel="nofollow noopener" href="http://killexams.com/http://www.capita-ites.co.uk/" target="_blank">www.capita-ites.co.uk</a>" data-reactid="23">We help and manage over 35,000 contact centre agents, 70,500 telephony users, 35 million voice minutes every month and assist over a hundred and fifty five,000 conclusion-aspects. we're additionally the most effective UK supplier to offer and assist Avaya, Cisco and Microsoft options from the cloud. talk over with www.capita-ites.co.uk

Capita IT business functions is a leading digital infrastructure provider in the UK, offering managed and outsourced services, provider integration and expert options.Our provider portfolio contains cloud, infrastructure, functions, end user functions, managed community functions, collaboration, digital workplace, communications, data features, mobility, carrier management, intelligent structures and specialist options.

Story Continues

recent strategic acquisitions encompass Managed IT solutions, Updata Infrastructure, community expertise solutions, solid State options (S3), Pervasive Networks Ltd and Electranet. www.capita-ITES.co.uk

Capita is a number one UK issuer of expertise-enabled consumer and business manner features and built-in expert guide features. With 74,000 individuals at over four hundred websites, together with 80 business centres throughout the uk, Europe, India and South Africa, Capita uses its expertise, infrastructure and scale advantages to seriously change its valued clientele' services, driving down prices and adding price. Capita is quoted on the London stock change (CPI.L), and is a constituent of the FTSE 100 with 2014 income of £four.4 billion. further counsel on Capita will also be found at: www.capita.co.uk.

Avaya<br> </strong>Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.&nbsp;The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.&nbsp;For more information please visit <a rel="nofollow noopener" href="http://killexams.com/http://www.Avaya.com" target="_blank">www.Avaya.com</a>." data-reactid="31">About Avaya Avaya is a number one company of options that enable customer and group engagement throughout varied channels and contraptions for greater client experience, expanded productiveness and greater fiscal efficiency. Its world-category contact center and unified communications applied sciences and services are available in a large choice of bendy on-premises and cloud deployment alternatives that seamlessly integrate with non-Avaya functions. The Avaya Engagement environment makes it possible for third parties to create and customize enterprise purposes for competitive expertise. The Avaya fabric-based networking solutions aid simplify and speed up the deployment of enterprise essential applications and services. For greater advice please visit www.Avaya.com.

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132-S-708-1 Certification Brain Dumps Source : Specialist- Avaya Voice Self-Service Design Elective

Test Code : 132-S-708-1
Test Name : Specialist- Avaya Voice Self-Service Design Elective
Vendor Name : Avaya
Q&A : 80 Real Test Questions/Answers


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Avaya 132-S-708-1 Exam (Specialist- Avaya Voice Self-Service Design Elective) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Specific Credentials.
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Services Credentials
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
(SSCA).
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
solutions.
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Associates.
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
further notice.
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
needs.
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
communication issues.
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
Questions?
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
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