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000-G01 - IBM EMEA Maintenance and Technical Support(R) Sales Mastery Test - Braindumps Information

Vendor : IBM
Exam Code : 000-G01
Exam Name : IBM EMEA Maintenance and Technical Support(R) Sales Mastery Test
Questions and Answers : 140 Q & A
Updated On : November 17, 2017
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000-G01 Questions and Answers

000-G01
  1. On site Software support for critical problems

  2. Performance tuning Service

  3. Microcode change offering, Onsite Account Advocate (option)

  4. Critical Situation management, Fix-time commitment for Software problems


Answer: A


QUESTION: 131

Which guest operating systems are supported with Support Line?


  1. VMware is occationally supported

  2. No operating systems are covered

  3. IBM Systems Suite

  4. Both Microsoft Windows, Red Hat and SUSE Enterprise Linux are supported


Answer: D


QUESTION: 132

What support level does a system have when purchased?


  1. Premium Support

  2. Service Upgrade

  3. Base Warranty Support

  4. Enhanced Technical Support


Answer: C


QUESTION: 133

What is the Support Line hours of support for Severity 1 calls?


  1. Monday to Friday between 08:00 and 16:00

  2. Monday to Sunday, all hours

  3. Only during weekends

  4. All hours, except on Bank Hollidays


Answer: B


QUESTION: 134

Which of the answer(s) is(are) among the ETS Service Elements?


  1. Information on microcode and firmware upgrades

  2. Consultancy service, Enhanced response time

  3. Review Calls, Fix-time commitments for software problems

  4. Base Maintenance Services


Answer: A


QUESTION: 135

What are the highlights of Committed Services?


  1. Rapid problem solution maximizes availability across complex IT infrastructures

  2. Committed Services reduces cost by minimizing lost productivity

  3. Service Level Agreements can be customized to meet clients' exact requirements

  4. All of the above


Answer: D


QUESTION: 136

What are the reasons for your customer to choose ServiceSuite?


  1. Secure customer's investment in high volume products

  2. One-stop shopping and flexibility

  3. Customers who need a single service contract on a small Series x

  4. Customers who prefer more than one contract


Answer: B


QUESTION: 137

What does Committed Services mean?


  1. It is a commitment from IBM to deliver services within selected service options

  2. It is base support always following the hardware purchase

  3. It is special ServicePac offering

  4. It is a 24 hours by 7 days hotline


Answer: A


QUESTION: 138

What is a Service Suite (SSU)?


  1. It is a standardized contract including several components, of which SWMA may be one

  2. It is a demo room in a hotel

  3. It is a collateral listing several services

  4. It is a contract type for ServicePacs


Answer: A


QUESTION: 139

What are your responsibilities when selling a new system?


  1. Understand the level of support of the product you are selling

  2. Ensure your customer understands the base warranty level of support and their associated responsibilities

  3. Ensure the sales proposal includes a warranty service upgrade that meets your customer's support needs

  4. All of the above


Answer: D


QUESTION: 140

What are the key Software Suport ServicePacs for System x?


  1. The key Software Support ServicePacs on System x are ServicePac for Support Line for VMware and ServicePac for Support Line Windows or Linux

  2. They are Warranty Upgrade and Software Extension

  3. They are 24x7 coverage offerings

  4. The key ServicePacs for System x are Support Line for Midrange Disk Storage and N Series


Answer: A


IBM 000-G01 Exam (IBM EMEA Maintenance and Technical Support(R) Sales Mastery Test) Detailed Information

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